Refund Policy

1. 48-Hour Money-Back Guarantee

We offer a 48-hour money-back guarantee for new customers:

1.1 Eligibility

• Available to new customers only
• Applies to your first payment with OpenHosst
• Valid for all plan tiers (Basic, Pro, Business)
• Must be requested within 48 hours of the initial payment date

1.2 What's Included

• Full refund of your first monthly or annual payment
• No questions asked - we respect your decision
• Processing time: 5-10 business days to your original payment method

1.3 What's Not Included

• Add-on services purchased separately
• Domain registration or transfer fees (these are non-refundable as they're third-party costs)
• Custom development work or professional services
• Payments made after the first billing cycle

2. 7-Day Free Trial

Before making any payment, you can try our services completely free:

• Duration: 7 days of full access
• No Credit Card Required: Start without any payment information
• Full Features: Access all features of your selected plan
• Cancel Anytime: No charges if you cancel before the trial ends
• After Trial: If you continue after 7 days, you'll be charged the standard monthly rate

3. Cancellations

3.1 How to Cancel

1. Log into your OpenHosst account dashboard
2. Navigate to Settings → Billing
3. Click "Cancel Subscription"
4. Confirm your cancellation

Alternatively, contact our support team at support@openhosst.com for assistance.

3.2 Cancellation Terms

• Effective Date: Cancellations take effect at the end of your current billing period
• No Partial Refunds: We do not provide refunds for partial months except during the 7-day guarantee period
• Data Access: You can export your data before the service ends
• Data Retention: Your data will be deleted 30 days after service termination

4. Annual Plans

4.1 Annual Plan Refunds

• 48-hour money-back guarantee applies to annual plans
• After 48 hours, annual plans are non-refundable
• If you cancel an annual plan mid-year, service continues until the end of the paid period
• No prorated refunds for early cancellation after the 48-hour window

4.2 Why Annual Plans?

We offer discounts up to 20% on annual billing because it allows us to:

• Plan infrastructure capacity more effectively
• Pass savings from reduced payment processing costs to you
• Invest in long-term service improvements

5. Downgrading Plans

• You can downgrade your plan at any time
• Downgrades take effect at the start of your next billing cycle
• No refunds for the difference between plan tiers during the current period
• You'll retain access to your current plan features until the downgrade takes effect

6. Service Credits

6.1 When Credits Are Issued

We may issue service credits in the following situations:

• Significant service outages affecting your application
• Performance issues caused by our infrastructure
• Our failure to meet SLA commitments

6.2 Credit Terms

• Credits are applied to your next invoice
• Credits do not extend beyond 12 months
• Credits are non-transferable and have no cash value
• Credits cannot be combined with refund requests

7. Payment Failures and Service Suspension

• Grace Period: 3 days after payment failure before service suspension
• Suspension: Your applications will be paused but data remains intact
• Reactivation: Update payment method to restore service immediately
• Account Deletion: Accounts with failed payments for 30+ days may be permanently deleted
• No Refunds: Payments that fail are not eligible for refunds once the service resumes

8. Chargebacks

Important Notice: Filing a chargeback instead of requesting a refund through our support team may result in:

• Immediate account suspension
• Permanent ban from OpenHosst services
• Legal action to recover fees and damages

Please contact us first at support@openhosst.com to resolve any billing issues.

9. Special Circumstances

While our standard policies apply in most cases, we understand that exceptional situations may arise. If you have special circumstances, please contact our support team. We'll review your case individually and work with you to find a fair solution.

10. How to Request a Refund

To request a refund under our 48-hour money-back guarantee:

1. Email billing@openhosst.com or support@openhosst.com
2. Include your account email address
3. Mention "Refund Request" in the subject line
4. We'll process your request within 24-48 hours
5. Refunds are issued to your original payment method within 5-10 business days

11. Contact Information

For refund requests, billing questions, or general inquiries:

• Billing Email: billing@openhosst.com
• Support Email: support@openhosst.com
• WhatsApp: +1 (307) 381-4857
• Discord: Discord Support

12. Updates to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email.