At OpenHosst, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our managed hosting services.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, billing address, and phone number when you create an account
- Payment Information: Credit card details, billing information (processed securely through our payment processors)
- Communication Data: Messages you send us via email, WhatsApp, Discord, Telegram, or other support channels
- Profile Information: Any additional information you choose to provide in your account settings
1.2 Information We Collect Automatically
- Technical Data: IP address, browser type, operating system, device information
- Usage Data: Pages visited, features used, time spent on our service, clickstream data
- Server Logs: Application performance metrics, error logs, and system monitoring data
- Cookies and Tracking: We use cookies and similar technologies to enhance your experience
1.3 Hosted Application Data
- Content and files you upload to your hosted applications (n8n workflows, WordPress content, Ghost posts, etc.)
- Database information for your applications
- Configuration settings and customizations
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our hosting services
- Process your transactions and send billing notifications
- Respond to your support requests and communicate with you
- Monitor and analyze usage patterns to improve our services
- Prevent fraud, abuse, and security incidents
- Send you service updates, technical notices, and promotional communications (you can opt out)
- Comply with legal obligations and enforce our Terms of Service
- Perform automated backups and disaster recovery
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
3.1 Service Providers
- Payment Processors: Stripe, PayPal, or other payment gateways to process transactions
- Infrastructure Providers: Cloud hosting providers (AWS, DigitalOcean, etc.) where your applications are hosted
- Email Services: For sending transactional and promotional emails
- Analytics Tools: Google Analytics, Mixpanel, or similar services for usage analysis
- Support Tools: Customer support platforms to manage your inquiries
3.2 Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect our rights and safety.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4. Data Security
We implement industry-standard security measures to protect your information:
- Encryption in transit (HTTPS/TLS) and at rest for sensitive data
- Secure data centers with physical and network security controls
- Regular security audits and vulnerability assessments
- Access controls and authentication requirements for our staff
- Automated backups stored in secure, encrypted locations
- Incident response procedures for security breaches
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
5. Data Retention
- Account Data: Retained while your account is active and for a reasonable period after account closure
- Hosted Application Data: Retained as long as you maintain an active subscription
- Backups: Retained for 7-30 days depending on your plan
- Payment Records: Retained for 7 years for tax and accounting purposes
- Logs and Analytics: Retained for up to 90 days
6. Your Rights and Choices
Depending on your location, you may have the following rights:
6.1 Access and Portability
- Request a copy of your personal data
- Export your hosted application data at any time
6.2 Correction and Deletion
- Update or correct your account information
- Request deletion of your account and associated data
6.3 Communication Preferences
- Opt out of marketing emails (service emails will still be sent)
- Manage cookie preferences in your browser settings
6.4 GDPR Rights (EU Residents)
- Right to access, rectification, erasure, and data portability
- Right to restrict processing and object to processing
- Right to withdraw consent and lodge a complaint with a supervisory authority
6.5 CCPA Rights (California Residents)
- Right to know what personal information is collected and how it's used
- Right to delete personal information
- Right to opt out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your rights
7. Cookies and Tracking Technologies
We use cookies and similar technologies for:
- Essential Cookies: Required for authentication and core functionality
- Analytics Cookies: To understand how you use our services
- Marketing Cookies: To show relevant ads and measure campaign effectiveness
You can control cookies through your browser settings, but disabling them may affect functionality.
8. Third-Party Links and Services
Our service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including:
- Standard Contractual Clauses approved by the European Commission
- Privacy Shield certification (where applicable)
- Other legally approved transfer mechanisms
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending an email notification to your registered email address
- Displaying a notice in your account dashboard
Your continued use of our services after changes constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
13. Data Protection Officer
For GDPR-related inquiries, you may contact our Data Protection Officer at dpo@openhosst.com.